1. Ordering Assistance
How do I place an order?
Simply browse our store, select your favorite product, customize it (if applicable), and proceed to checkout. Once your order is placed, you’ll receive a confirmation email.
Can I modify or cancel my order?
If you need to make changes, please contact us within 12 hours of placing your order. After this time, your order may already be in production and cannot be modified.
What if I encounter issues during checkout?
If you experience payment failures or technical issues, try the following:
✔ Clear your browser cache and try again.
✔ Use a different payment method.
✔ Contact us for further assistance.
2. Shipping & Delivery
How long does it take to receive my order?
Processing time: 2-5 business days.
Standard shipping: 5-15 business days.
Expedited shipping (if available): 3-7 business days.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this number to track your package in real-time.
What if my order is delayed or lost?
If your order has not arrived within the estimated timeframe, please check your tracking details first. If the package is missing, contact us, and we’ll assist in locating or replacing your item.
3. Returns & Refunds
What is your return policy?
Because our products are custom-made, all sales are final. However, if you receive a defective or incorrect item, contact us within 7 days of delivery with photos, and we’ll provide a replacement or refund.
How do I request a refund or replacement?
Email us at [Your Email] with:
✔ Your order number
✔ A description of the issue
✔ Clear photos of the defective or incorrect item
We’ll review your request and respond as soon as possible.
4. Account & Payment Issues
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and save preferences for future purchases.
What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment options listed at checkout.
5. Contact Us
If you need further assistance, don’t hesitate to reach out:
https://www.fabandgift.com/page/contact-us
Our support team is available Monday – Friday, 9 AM – 6 PM (Your Time Zone).